FAQs

Is using your services really free for us?
Yes, using our services is totally cost-free! We receive a compensation from the hotels in case of your booking.
Are the hotels more expensive when using your services?

Many hotels have fixed rates for conference packages, DDRs (daily delegate rates) and meeting room rentals. However, due the volume we book in many hotels, we often get better rates than if you request the hotels directly. So usually you pay the same and sometimes even less than booking a hotel directly. 

Can I contact you without using the online portal?

Please contact us at any time by mail or call us directly if you have questions or would like to send us your request. As we are based in Europe but work worldwide, there might be a time difference so that we might not be available by phone during your working hours. If you send us a mail, we will contact you as soon as possible.

Can you help us find the best conference hotel or destination?

We are very happy to help you with our long-time experience with conferences, meetings and events in many destinations in Europe and worldwide. Just tell us your needs, budget and anything you would like to let us know and we can even request hotels in different destinations at the same time for you!

When will I receive a quote from the requested conference hotel?

You will normally receive a reaction regarding your request within a couple of hours. The time can be longer if the hotels receive your request on the weekend or if the request is white complex and needs some internal checking.

How much time to I have until taking a decision?

The runtime of the request will be automatically set depending on how far in the future your event is going to take place. A request for an event taking place next week can only run a couple of days whereas a request for an event in half a year has an initial runtime of one month. Should you need more time, just contact us and we will ask for an extension of the option date. The proposal expires, once the option runs out. However, please contact us should you change your mind or make a delayed decision and we will do our best to re-activate your proposal.

Can I abort my request?

Yes, you can abort your request at any time and always free of charge in case you have not signed a contract with any of the hotels. This can be done inside your members area at greenlionevents.com

What if I'm not allowed to make a booking though an agency?

The contractual partners will always be you/your company and the hotel directly. We are not your contractual partner so that there are no restrictions using our services. You will never receive an invoice from us, so usually there shouldn’t be any problem.

What happens with my personal data?

You need to enter your personal (company) data when submitting a request online, so that we can get in contact with you
We will never sell your data. We might use your email address to inform you about business travel and event news in monthly intervals. You can always unsubscribe from the mailings.